Refund and Returns Policy

Overview

At Booku, we are committed to ensuring your satisfaction with every purchase. Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

Digital Products (eBooks & Journal Access)

Due to the nature of digital content, downloadable eBooks and online journal access are non-refundable once the file has been downloaded or access has been granted. Please review all product descriptions carefully before completing your purchase.

Exceptions may be made in the following cases:

You were charged for an item you did not receive access to
The file is corrupt or unreadable and we are unable to provide a replacement
You were charged twice for the same order

Physical Books

To be eligible for a return of a physical book, the following conditions must be met:

The item must be unused and in the same condition that you received it
It must be in its original packaging
A receipt or proof of purchase must be provided

Please do not send your purchase back to the publisher or printer directly. All returns must be processed through Booku.

Non-Returnable Items

The following items are not eligible for return or refund:

Downloadable eBooks and digital journal articles once accessed
Gift cards and vouchers
Subscription plans once the subscription period has begun
Items purchased during a promotional or clearance sale

Partial Refunds

In certain situations, only a partial refund may be granted:

A physical book that shows obvious signs of use or damage not caused by our error
Any item that is not in its original condition, is damaged, or is missing parts
Any physical item returned more than 30 days after the delivery date

Refunds

Once your return is received and inspected, we will send you an email confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund request.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7 to 14 business days, depending on your bank or card provider.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please follow these steps:

Check your bank account or payment method again
Contact your credit card company, as posting times may vary
Contact your bank, as there is often additional processing time on their end

If you have completed all of the above steps and still have not received your refund, please contact us at support@booku.com

Sale Items

Only regularly priced items are eligible for a refund. Items purchased on sale or as part of a promotional offer cannot be refunded unless they are found to be defective or damaged upon delivery.

Exchanges

We replace physical items only if they are defective or damaged upon arrival. If you need to exchange an item for the same title, please contact us at support@booku.com within 30 days of receiving your order.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received and inspected.

If the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.

Shipping Returns

To return a physical item, please contact us first at support@booku.com to receive a return authorization and the correct return address.

You are responsible for covering the cost of return shipping
Shipping costs are non-refundable
If a refund is issued, the cost of return shipping will be deducted from your refund amount
For higher value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item

Delivery times for exchanged products will vary depending on your location.

Subscriptions and Journal Access

Subscription cancellations must be submitted before the next billing cycle to avoid being charged for the following period. Refunds are not issued for partially used subscription periods. To cancel your subscription, please contact us at support@booku.com

Need Help?

For any questions related to refunds, returns, or exchanges, please do not hesitate to contact our support team:

Email: support@booku.com
Response time: Within 2 business days